Risk and Safety Solutions Ltd - Terms and Conditions of Business
All orders placed by Customers for purchase of Products or delivery of Services from Risk and Safety Solutions are accepted subject to the following terms and conditions.
1 Definitions
In these terms
‘Risk and Safety Solutions’ or ‘We’ means Risk and Safety Solutions Ltd, for any of the Products and/or the Services ordered, as indicated in the order form available online:
Risk and Safety Solutions Limited
The registered office of the company is:
20 Tasman Road
Haverhill
Suffolk
CB9 0LG
United Kingdom
‘The Customer’ or ‘You’ means the person placing an order for the purchase of the Products and/or the Services from Risk and Safety Solutions.
‘The Products’ means hard copy items identified on this website, such as publications and CDs and other items, such as Personal Protective Equipment, relating to the Services, whether purchased separately or in connection with the supply of the Services.
‘The Services’ means the services described in Clause 7 below.
2 Orders and payments
2.1 Firm Orders and Acceptance
Completion and submission (electronic or otherwise) to us of the online booking form constitutes your order for the Products and/or the Services referred to in the booking form on the terms set out below, whether or not you propose to make payment online.
We will acknowledge receipt of on-line orders electronically but all such orders are subject to our written acceptance.
Acceptance of all orders (whether placed online or not) will be by issue of the relevant invoice (or where payment has been received online, by issue of copy invoice) in accordance with Clause 2.4 below (for addresses see Customer Services at the end of these terms and conditions).
In the event of our not accepting any order placed, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible.
2.2 Terms and conditions of business
Acceptance will always be on the basis that:
- these Risk and Safety Solutions terms and conditions of business apply, and
- no terms and conditions accompanying a customers order shall apply unless specifically referred to in our acceptance, and
- nothing said by any of our employees or agents shall be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of the Products or the Services offered by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such statement being untrue or misleading.
2.3 Prices
The prices payable for the Products and the Services are as set out in our website unless Clause 3 below is applies.
All prices are shown exclusive of VAT unless otherwise stated. Our VAT registration number is 823675321.
2.4 Invoices
A VAT invoice for all orders placed (marked paid where applicable) will be sent to you by post within 7 working days.
2.5 Time for Payment
Where payment is not made by credit/debit card bank transfer, payment for the Products and the Services ordered shall be made without deduction or set off to Risk and Safety Solutions at the address set out on the invoice within 30 days of the invoice date or by the date of delivery of the Products or the Services (if earlier). Overdue payments shall incur interest at 2% above the base rate of Barclays Bank plc.
2.6 Methods of Payment
We normally require payment by credit/debit card when the Products or Services are ordered online. Where orders are telephoned or emailed and accepted by us, payments should be made by cheque following receipt of invoice.
3 Discounted and free-of-charge training courses
From time to time we offer a number of our courses free of charge or at a discount to customers meeting certain criteria.
When you have registered on our website and we have verified that your personal details match the appropriate eligibility criteria you will automatically:
- be provided with details of any courses which are then available free of charge , and
- be offered any discount then available to you for the course you have selected.
4 Registration on website
Customers registering on our website meeting the necessary eligibility criteria will not only be offered available discounts or free places on training courses as referred to in Clause 3 above, but also given access to certain secure areas of the site.
5 Delivery of Products
Products will normally be despatched by post to the address specified in your order form within 3 working days of your order being processed.
6 Cancellation of orders for Products
6.1 Statutory Rights & Distance Selling Regulations 2000
Orders placed via this website are subject to the UK Consumer Protection (Distance Selling) Regulations 2000 under which you may cancel your order (without giving any reason) and receive a full refund for any of the Products (other than digital items, such as e-Learning products, where the item has been downloaded) at any time up to the end of the seventh working day after delivery of the Product to you.
If you wish to cancel your order, you must do so either:
- in person or
- in writing (i.e. by post, e-mail or fax)
on the terms of and at/to the address set out in Clause 6.3 below.
6.2 Acceptance of returns
In addition to your statutory rights, we will normally accept (but at our discretion) the return of any Product if you wish to cancel its purchase provided it remains in its original condition and provided you return it to us on the terms and to the address set out in Clause 6.3 below, within 30 calendar days of delivery of the item to you.
6.3 Cost of return/address for returns
In the event of you cancelling your order in accordance with Clauses 6.1 or 6.2 above, you will be responsible for the cost of return of any Product already forwarded or in the process of being forwarded to you.
The address for returns is:
Risk and Safety Solutions Returns
20 Tasman Road
Haverhill
Suffolk
CB9 0LG
United Kingdom
Any Product so returned remains at your risk pending receipt by us and consequently for your protection we recommend that you use a recorded-delivery service.
6.4 Re-imbursement of purchase price
As soon as we accept notice of your cancellation of your order in accordance with the above terms, we will refund the purchase price of the relevant Product.
Any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the Product is returned by you and received by us in the condition it was in when delivered to you. If you do not return the Product delivered to you or do not pay the costs of return, we shall be entitled to deduct the direct costs of recovering the Product from the amount to be re-credited to you.
7 Delivery of services
‘The Services’ includes the delivery of the training courses referred to in Clause 8 below.
8 Training courses
8.1 Website descriptions of training courses
The outlines of courses on this website are intended as guides only, as courses are regularly reviewed and updated to reflect changes in legislation and other business developments as well as continuous improvements to the Services.
8.2 Limited numbers
Our courses are designed and presented by specialists and are intended to be participative wherever appropriate. To facilitate this, the number of bookings accepted on each course is restricted, so as to enable those attending to obtain the full benefit of discussion and interaction between delegates and the speaker.
8.3 What is included in the purchase price of course place
Please see the individual course description for details of any meals or accommodation included.
8.4 Course materials
Course handout materials are provided as an aid to learning and understanding and to avoid copious note taking. They are only available to those booked on a course and not sold separately. No part of any handout material may be reproduced without permission.
9 Change or cancellation of bookings
9.1 If you have to change or cancel your booking
Please contact us as soon as possible (see Customer Services below).
We understand that changes in circumstances mean that it is not always possible for an individual booked on a course to attend. However, cancellations can cause us difficulties and are therefore subject to the following conditions:
- Delegates can be substituted at any time prior to the commencement of the course.
- A transfer to another course will be considered as a cancellation and re-booking.
- A course place may be cancelled without charge providing the necessary notice is given to us in the same form or method as is set out in clause 2.1 above for the placing of orders and it is received by us.
- not less than 10 clear working days prior to the commencement of the course or
- in the case of a course offered free of charge, at least 2 clear working days prior to the commencement of the course, or
- within 7 clear working days of the confirmation of order (but prior to the commencement of the course)
whichever is the later date.
As soon as we accept notice of your cancellation of any order which may be cancelled without charge in accordance with the above terms, we will refund fees paid. Any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
- Where a course place is not cancelled, or is cancelled on less than the working days’ notice required above, the full course fee will remain payable.
9.2 If we need to change or cancel your booking
We know that cancellation of a course by us causes inconvenience and we therefore make every endeavour to run published programmes. However, we reserve the right to alter or reschedule programmes, timings, speakers, fees or venues without prior notice for whatever reason. Such alteration or cancellation will only be in exceptional circumstances and in such case we will endeavour to give you as much notice as possible.
In the event of any change of alteration or cancellation of course, our liability shall be restricted to offering you a re-booking on any replacement course we run, or the refunding of any fees paid to us by you if we are not replacing the course or if you do not wish to accept any re-booking offered.
10 Limitation of liability
Nothing in these terms and conditions is intended to limit any rights you might have as a consumer, whether under statute or otherwise, that may not be excluded. Subject to that:-
10.1 Risk and Safety Solutions only accepts liability for:-
10.1.1 Death or injury caused by the negligence of Risk and Safety Solutions, its employees, agents or subcontractors without limit; and
10.1.2 Subject to Clause 10.2.2 below, physical damage to or loss of your tangible property to the extent it results from breach of contract or the negligence of Risk and Safety Solutions, its employees agents; and
10.1.3 Any other liabilities specifically provided for in these terms to the extent so specified.
10.2 Limitations
10.2.1 Under no circumstances shall Risk and Safety Solutions be liable to you for any indirect or consequential losses, damages costs or expenses of any kind whatever (including any loss of production, loss or corruption to data, loss of profits or of contracts, loss of operation time and loss of goodwill or anticipated savings, even if Risk and Safety Solutions has been advised of their possibility) and howsoever caused, whether arising under contract, tort (including negligence) or otherwise in connection with the performance of this agreement, including the provision of (or failure to provide) any information or advice.
10.2.2 Except in respect of death and personal injury, our total liability to you in contract or tort (including negligence) or otherwise from or in relation to the provision of or failure to provide any Product or Service under this agreement shall not exceed
- in respect of loss or damage to tangible property, the sum of £10,000
- in the event of any alteration or cancellation of a course in accordance with Clause 9.2 above, as provided for in that Clause
- in respect of any other loss, an amount equivalent to the sum paid by you for the Products and/or the Services in question.
10.3 This Clause 10 shall apply before and after any termination of this agreement.
11 Data Protection
We do not sell, trade or rent your personal information to others. Your details will be added to our database in order to process your request, and so that you can be kept up to date with relevant details of our services.
If you do not wish to receive any further information or offers from us, whether by post telephone or email, please let us know (see Customer Services at the end of these terms and conditions).
11.1 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy .
12 Intellectual Property
12.1 All Intellectual Property Rights in the Products or any course material or work created by Risk and Safety Solutions or its employees, agents or subcontractors as part of the provision of the Services shall be the property of Risk and Safety Solutions. For this purpose Intellectual Property Rights’ means copyrights, rights in the nature of copyright, patents, trade marks, database rights, service marks, design rights, registered designs, and any other similar proprietary rights.
12.2 No Product or any part of any course material or any material supplied by Risk and Safety Solutions as part of training services shall be reproduced by you in any way without the prior agreement in writing of Risk and Safety Solutions.
13 Complaints and Disputes
In the unlikely event that you have cause for complaint please contact us as soon as possible (see Customer Services at the end of these terms and conditions). You will receive an acknowledgement within [five] working days and we will try to resolve any problems as quickly as possible.
The parties agree to use all reasonable efforts to negotiate a settlement of any complaint or dispute between them
(i) by using Risk and Safety Solutions’s complaint handling procedure, or if this is unsuccessful,
(ii) by one party giving notice to the other requesting that the dispute be referred to mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure.
14 General
14.1 Amendments
Any amendment to each confirmed order must be in writing agreed between the parties.
14.2 Notices
Unless otherwise expressly stated in these terms and conditions,
- all notices from you to us must be in writing and sent to our contact address set out under “Customer Services” at the end of these terms and conditions and
- all notices from ourselves to you must be in writing and sent to the address set out on the order form.
14.3 Invalidity
If any part of these terms and conditions is unenforceable, the enforceability of any other part of them shall not be affected.
14.4 Waiver
The failure of either party to seek redress for breaches or to insist upon strict performance of any term, condition or provision of this Agreement, or the failure of either party to exercise any right or remedy to which it is entitled hereunder shall not constitute a waiver thereof. A waiver of any default shall not constitute a waiver of any subsequent default. No waiver of any of the terms, conditions or provisions of this Agreement shall be effective unless it is in writing.
14.5 Jurisdiction and applicable law
These terms and any contract of which they form part shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.
15 Customer Services
If you wish to contact us for any reason, please do so during business hours using one of the following routes: (business hours are Monday to Friday 09.00 to 17.00).
Tel: +44 (0) 1440 713546
Fax: +44 (0) 1440 713546
E-mail: support@risksafetysolutions.co.uk
Postal Address :
Risk and Safety Solutions Customer Services
20 Tasman Road
Haverhill
Suffolk
CB9 0LG
United Kingdom
Our Customer Charter
Customers come first
We are committed to providing high quality business development and support services that meet the needs of its customers.
As a customer, you may expect our staff to:
be well trained in the delivery of professional services in their specialist area
offer, where appropriate, a range of quality assured services designed to meet your needs
provide clear information and be realistic about the help they can provide
respect your opinion and act in your best interests
act promptly and honour all agreed deadlines or appointments
advise their name and act with courtesy and efficiency
treat all information in strict commercial confidence
provide a response to any complaint within five working days.
If you consider that the level of service falls below these standards, or in the event of an appeal in handling a complaint, you may write to Paul McGurl at 20 Tasman Road,
Haverhill, Suffolk CB9 0LG or telephone 01440 713546.
Information and Openness
We prepare client satisfaction surveys regularly and produces a three-year rolling Business Plan designed to meet the needs of its markets. You may arrange to review these at our office.
Value for Money
In circumstances where fees are charged we will ensure that these are appropriate and have been agreed with you in advance. Where appropriate, we will use available grants and other subsidies to help you achieve your goals and offset costs.
Continuous Improvement
We are constantly working to improve everything we do. However if you feel that we are not meeting the standards you expect then please let us know without delay.
Disclaimer
This site is provided by Risk and Safety Solutions Ltd.
The materials available on this website are designed to provide general information only. By accessing and/or browsing this website you are acknowledging and agreeing that:
1 Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute legal or other professional advice and is not intended to be relied upon by you in making (or refraining from making) any particular decision (including but not limited to any specific investment decision).
Appropriate independent advice should be obtained before making any such decision. Any arrangements made between you and any third party named on this Site or any Linked Site (see below) are at your sole risk and responsibility.
2 The materials in this site are provided on an "as is" and “as available” basis and without warranties or representations of any kind either expressed or implied.
To the fullest extent permissible by law,
- Risk and Safety Solutions disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, availability, completeness or accuracy.
- Risk and Safety Solutions does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components.
- Risk and Safety Solutions does not warrant or make representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise.
- Risk and Safety Solutions shall not be liable (whether in contract, negligence or otherwise) for any loss or damage arising from or in any way connected with your use of this website or any information contained in it or derived from it (whether or not Risk and Safety Solutions has been advised of the possibility of such loss or damage). For the avoidance of doubt such exclusion shall cover (but shall not limited to) exclusion of any special, incidental, or consequential damages, including, loss of revenue or profits, loss of information and loss of any other actual or prospective monetary or other economic loss.
3 Any sites referred to by links from or to this website (“Linked Sites”) are developed, owned and managed by persons over whom Risk and Safety Solutions has no control. Given the volume of information added and changed on a daily basis, Risk and Safety Solutions cannot and does not screen all the contents of Linked Sites.
Accordingly, Risk and Safety Solutions does not accept any responsibility or liability for the availability or content of any Linked Site and might not endorse or approve of any material on such Linked Sites.
4 If any provision of this disclaimer shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions
5 The terms of this disclaimer and your use of this website shall be governed by and construed in accordance with English Law.
This site is primarily designed as a resource for business and professional users. Risk and Safety Solutions reserves the right in its absolute discretion to refuse any URL additions that may link to sites that contain strange, obscene or any other information that Risk and Safety Solutions considers unsuitable for the purpose of resource.
Our Security and Pricacy Policy
Risk and Safety Solutions takes the privacy of its users seriously
Privacy Policy
RISK AND SAFETY SOLUTIONS LTD PRIVACY POLICY STATEMENT
This policy covers all sites produced by Risk and Safety Solutions Limited. Risk and Safety Solutions Limited is committed to protecting your privacy online. This privacy policy informs you what personal information Risk and Safety Solutions collects and the purposes for which it uses this information. This policy may change from time to time.
Disclosures
Risk and Safety Solutions Limited may disclose your information, under strict terms of confidentiality and restriction of use, to partners of Risk and Safety Solutions Ltd who supply services on behalf of Risk and Safety Solutions Limited and who require to process personal data in the provision of such services. When you use Risk and Safety Solutions Limited Services you are consenting to the disclosure of your personal information to Risk and Safety Solutions Limited partners, unless you have otherwise informed us that you do not wish us to disclose your personal information. However, under certain circumstances the force of law may require the provision of information to legal authorities. In order to safeguard the interests of its subscribers Risk and Safety Solutions Limited will comply with any such legally binding request.
Information we collect
Identifiable information - Your information is collected when you register or fill in a form on a Risk and Safety Solutions Limited website, or you send an email to Risk and Safety Solutions Limited. The information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information. You may inform Risk and Safety Solutions Limited at any time if you wish Risk and Safety Solutions Limited to cease using your personal information.
Non identifiable information – Risk and Safety Solutions Limited will from time to time collect information from you that does not reveal your personal identity, for example we may ask you to complete online polls. Risk and Safety Solutions Limited uses this information for editorial purposes, and occasionally for other internal purposes. This information is only used in aggregate form and is not connected to any name, address or other personal identifying information.
How we use personal information
Risk and Safety Solutions Limited processes personal information for the purpose of providing a personalised service and providing you with information about products and services on offer. Risk and Safety Solutions may from time to time use your contact information to tell you about news or events provided by Risk and Safety Solutions Limited or one of its strategic partners. You may opt-out of receiving such mailings, either when you register with Risk and Safety Solutions Ltd or at any time afterwards. Risk and Safety Solutions Limited may also contact you with important information about your registration details even if you have opted-out of receiving promotional emails.
International Transfers
Risk and Safety Solutions Limited shall take steps to ensure that any transfer of data to a country or territory outside the European Economic Area, whose laws provide for a different standard of protection for your personal data than that provided under English law, shall be made subject to contractual arrangements which will require that your data be processed to at least a standard compliant with the Data Protection Act 1998 and the Electronic Communications Regulations 2003
Links & Security
There are links on Risk and Safety Solutions web sites to third party web sites which Risk and Safety Solutions Limited has no control over. Risk and Safety Solutions accepts no responsibility or liability for any third party practices on third party websites.
Data transmission over the Internet is never totally secure and whilst Risk and Safety Solutions Limited tries to protect your personal information, Risk and Safety Solutions Limited cannot warrant the security of any information you transmit to us and you do so at your own risk.
Cookies and other tracking devices
Cookies are information that are sent to and stored on your computer. They are used to identify you when you visit our sites. Cookies are used to remember passwords, usernames, passwords and your preferences.
Risk and Safety Solutions websites may contain advertisements created and provided by third parties. These advertisements may also place Cookies on your computer that collect information about your use of the Internet. Risk and Safety Solutions does not control the collection or use of your information by such advertisers and our privacy policy does not apply to such information.
If you wish you can disable Cookies on your Internet browser. For further information about cookies, including how to delete them please visit www.aboutcookies.org
Contact Risk and Safety Solutions :
Data Controller, Risk and Safety Solutions Limited
20 Tasman Road, Haverhill, Suffolk CB9 0LG
Email: Datacontroller@risksafetysolutions.co.uk
We are committed to safeguarding the privacy of our users while providing a personalised and valuable service.
On each visit to our website, the server will log your Internet Protocol address and the domain name of your Internet Service Provider, but none of your personal details can be derived from this information.
We only use "cookies" to make this website a little easier for you to use, so, if you do not register with us as one of our customers and do not email us, then no personal information is captured.
Internet Protocol Address . The address issued to your computer by your Internet Service Provider when you log onto to the Internet. It will look something like this 174.273.80.69
Internet Service Provider . The company who provides your networked telecommunications access to the Internet.
Cookies . Cookies are text files that identify your computer to a server. They do not identify the individual. Cookies are used by some sites to track traffic flows and areas of a website that have been visited and for how long by the computer in question. You can accept or reject cookies by changing you browser settings.
Personal information
We collect personal information from you through the use of enquiry and registration forms and every time you email us your details. We process this personal information collected via the website to provide a personalised service and to provide you with information about products and services we offer.
Credit card information
If you make a purchase from our website using a credit card, you will do this using our secure server.
You can be sure that our server is secure by checking the Address at the top of your browser.
In addition you will see the padlock symbol in the bottom right of your web browser.
For your additional security, we do not store your credit card details anywhere in our website, once you have completed your transaction. We also ask for the security code on the reverse of your card to help prevent any fraudulent use of your card number.
Data Protection
The information you give to us if you register on the Risk and Safety Solutions website will be held securely and in accordance with the Data Protection Act 1998.
It will only be shared with organisations who are providing Risk and Safety Solutions services or delivering Risk and Safety Solutions services on our behalf.
It will not be disclosed to any other organisations who are not directly concerned with the delivery of our services, unless there is a legal obligation for us to do so.
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